Client Information

1. Appointment Changes & Cancellations

At Absolute Bliss, we understand that sometimes plans change, and we will always do our best to accommodate appointment changes and cancellations where possible.

If you need to cancel, reschedule, or make changes to your appointment or booked services, please contact us as soon as possible.

When an appointment is cancelled or rescheduled without sufficient notice, we lose the opportunity to offer that appointment time to another client, including those waiting for an appointment.

Late cancellations, no-shows, and changes to booked services can have a significant impact on our business. We kindly ask that you respect our appointment policies and provide as much notice as possible when making changes.

We appreciate your understanding and support, and thank you for helping us provide the best possible service to all of our clients.

2. Cancellation Policy

We understand that sometimes plans change, and we’re always happy to help where we can. We kindly ask that you give us as much notice as possible if you need to cancel or reschedule your appointment.

  • Late Cancellations
    Appointments cancelled with less than 24 hours’ notice are considered a Late Cancellation and may incur a fee of 50% of the total value of the services booked.
  • No-Shows
    If you do not attend your scheduled appointment and have not contacted us beforehand, this will be considered a No-Show and a fee of 100% of the total value of the services booked will apply.
    Any Late Cancellation or No-Show fee must be paid before another appointment can be booked.
  • Repeated Late Cancellations & No-Shows
    We completely understand that unexpected circumstances can happen. However, repeated Late Cancellations or No-Shows may result in a non-refundable 50% deposit being required at the time of booking, or your credit/debit card details being securely held on file.

These policies help us protect appointment times for our clients and our team, while also giving clients on our waitlist the opportunity to book available appointments.

3. Deposit Policy

In some cases, a deposit may be required to secure your appointment. This helps us reserve your appointment time especially for you.

Your deposit is fully refundable when your appointment is cancelled or rescheduled with more than 24 hours’ notice. Alternatively, your deposit will be deducted from the total cost of your services on the day of your appointment.

Deposits are non-refundable when an appointment is cancelled with less than 24 hours’ notice or in the event of a No-Show.

4. Group Booking Policy

At Absolute Bliss, we’re delighted to accommodate group bookings where possible. A deposit may be required to secure your group booking and reserve the appointments specifically for your group.

For group bookings, we kindly require at least 48 hours’ notice for any cancellations or changes.

Your deposit is fully refundable when your group booking is cancelled with more than 48 hours’ notice. Alternatively, the deposit will be deducted from your total on the day of your appointment.

Cancellations made with less than 48 hours’ notice are considered a Late Cancellation and may incur a fee of 50% of the total value of the services booked.

If you do not attend your scheduled appointment without contacting us beforehand, this will be considered a No-Show and a fee of 100% of the total value of the services booked will apply.

We understand that unexpected circumstances can happen, and we always appreciate as much notice as possible. These policies help us protect appointment times for our clients and our team.

5. Voucher Policy

At Absolute Bliss, our vouchers make a lovely way to treat yourself or someone special. Please take a moment to familiarise yourself with our voucher terms below.

  • Voucher Validity
    Absolute Bliss vouchers are currently valid for 3 years from the date of issue.
    Vouchers are purchased for a monetary value and can be used towards services or products at Absolute Bliss. Vouchers cannot be exchanged for cash or refunded.
  • Redeeming Your Voucher
    If you are booking an appointment using a voucher, please let us know at the time of booking and provide your voucher details where applicable.
    Vouchers may be subject to our Cancellation Policy. If you cancel with less than 24 hours’ notice or do not attend your appointment, the voucher may be redeemed towards the cancellation or No-Show fee.
  • Expired Vouchers
    Please keep track of the expiry date on your voucher. Once a voucher has expired, it may no longer be valid for use.
  • Lost Vouchers
    If you have misplaced your voucher, please get in touch with us. We can check our records and, where possible, locate your voucher details on our database.
    Once located, we can add a note to your client file with the relevant voucher information. We recommend using your voucher before its expiry date to avoid disappointment.

6. Changing Your Booked Services

We understand that sometimes you may change your mind about the services you would like during your appointment.

If you would like to add, remove, or change any services booked, please contact us as soon as possible. We kindly require at least 24 hours’ notice for changes to booked services.

Changes made with less than 24 hours’ notice, or changes requested at the time of your appointment, may result in a charge of up to the full value of the originally booked services.

This allows us to manage appointment times effectively and gives us the opportunity to offer any unused appointment time to another client.

Thank you for your understanding and for choosing Absolute Bliss.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to provide feedback, please contact us by email at info@absoluteblisskarori.co.nz or by mail using the details provided below:

Absolute Bliss Beauty Therapy
145b Karori Road
Karori
Wellington 6012
New Zealand

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Gift Vouchers

A gift voucher from Absolute Bliss is a thoughtful way to care for someone; whether it’s a dear friend, a supportive colleague, a loved one, or that person who’s impossible to buy for. Choose a specific treatment or a dollar value, and let them enjoy a moment of calm, care, and complete restoration.

Digital Gift Voucher

For a quick and thoughtful gift, delivered instantly to your inbox or theirs. Simply select a monetary value and pay securely online.

Gift Wrapped Gift Voucher

Make it extra special with a beautifully gift wrapped voucher, ready for pick up or delivered directly to the lucky recipient.

Treatments